FAQs

General questions in relations to working with us 

we are here to help, call us on : 07899 715557 or 01292 223810

 

  How do I place an order?

Orders can be placed directly on the website using our 'Buy now' buttons. You will require a valid credit card. Alternatively you can call us on 01292 223810 or 07899 715557 and we can take the order over the phone using a valid credit card.

  Which credit cards do you accept?

We accept Visa, Mastercard, Delta and Maestro.

  What are the standard delivery times?

Standard delivery times are 2-3 working days from receipt of order assuming goods are in stock when the order is placed. Pipe Markers are normally around 5 days although custom designed pipe markers are normally around 2 weeks once artwork proofing is taken into consideration. Custom artwork on Process Tagging is normally 2-3 weeks (we always aim for less than 2 weeks) from receipt of official purchase order.

  Do you charge carriage?

We charge carriage of £6.50 on orders under £150 to UK mainland. Orders above a value of £150 (after discount) will be carriage free. We can offer guaranteed next day delivery for £20 per parcel provided the order is placed before 1.00 pm and the goods are in stock. As a guideline a parcel/box would be maximum 25 kg in weight.

  Do you offer discounts?

Whilst we try to be competitive we do offer some volume discounts; On Visual Tagging products we offer 10% discount when ordering 50 boxes or more, 15% discount when ordering 100 boxes. For larger value inquiries please contact us for supported pricing.

  Do you offer a 'customisation service?

Visual Tagging, Pipe Markers and Shadow Boards can be custom designed to suit your specific needs - see our section on 'Customisation' on our site. There is a minimum order quantity of 100 inserts and holders with Visual Tagging products. Custom Pipe Markers and Shadow Boards can be supplied individually (these can be purchased separately) We will work with you to agree a design, then quote accordingly. There is no up-front charge for this service. Custom goods will only be produced once the design is agreed, signed off and order placed. Customised good cannot be returned.

  Can I return goods?

We will accept returned goods meeting the following criteria; Goods must be 'standard' non-custom goods advertised on our website. Custom goods or goods designed or bought in specifically for a client cannot be returned for refund. This will be re-affirmed prior to goods being manufactured. Goods must be in their original packaging with no damage to product or packaging allowing them to be re-sold. Goods must have been purchased from Pipe Marking Solutions or Site Safe Solutions Ltd within last 6 months.

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